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Client Login

Last updated: May 2020

This Privacy Policy applies to the www.fixerupcredit.com website (the “Website”) and Fixer UP Credit mobile application. This Policy describes how Fixer UP Credit (“Fixer UP Credit”) collects and uses the personal information you provide on-line, including through its mobile application. It also describes the choices available to you regarding the use of, your access to, and how to update and correct your personal information.

Please read the following Privacy Policy so that you understand our process and safeguards.

Agreement to this Privacy Policy

By using the Website or Fixer UP Credit mobile application, you consent to this Privacy Policy, including your consent to our use and disclosure of information about you in the manner described herein.

What Personal Information is collected

If you interact with our Website or mobile application by submitting feedback, joining a mailing list, or registering you may provide Personal Information to us. Personal Information means personally identifiable information such as information you provide via forms or other online fields including name, email addresses, telephone, fax or mobile numbers, as well as records associated with your credit profile.

How your Personal Information is used

We collect and store on our database the information that you submit to use during your membership, including but not limited to the Sign Up stage. To make our web services easier to use, Fixer UP Credit Website and mobile application allow you to create a “Client ID” so that at any time you may access your personal information and track your progress through the Client Portal. The system does this by saving your information and assigns you a Client ID.

Your personal information is required to work on your credit profile as outlined in our Service Agreement. The information we require is the absolute minimum necessary. Fixer UP Credit uses your personal data to ensure that you are kept in constant contact with the real time progress of your credit restoration. We keep you up updated on the latest feature updates, special offers, and any other information necessary to fulfill our obligation to you as our client. In order to fulfill our obligation to you in regards to your credit restoration, we do share your personal information with staff employees of Fixer UP Credit so that your services may be effectively and timely performed.

How We Share Your Information

Third Parties

We cannot sell, trade or transfer to third parties your name, address, city, town, any form or email of online contact identification and telephone number. We only share your information with other companies that provide services to us to help promote our content through email alerts and text messages, as well as with reputable companies that can offer you assistance with your debt or credit.

Service Providers

We may disclose your Personal Information to other companies that help us correspond with you.

Legal Obligations

We may disclose or report your Personal Information when we believe, in good faith, that the disclosure is required or permitted under law, for example, to cooperate with regulators or law enforcement authorities or to resolve consumer disputes.

Business Transition

If we are involved in a merger, acquisition, or sale of all or a portion of our assets, you will be notified via email and/or a prominent notice on our Website or mobile application of any change in ownership or uses of your Personal Information, as well as any choices you may have regarding your Personal Information.

How we safeguard your personal information

Fixer UP Credit safeguards the security of your personal data. We take every precaution to protect your personal data when you are on the Internet visiting our Website or mobile application. Fixer UP Credit advises you to change your passwords often, use a combination of letters and numbers, and make sure you use a secure browser. Our Website uses industry-standard Secure Sockets Layer (SSL) encryption on all web pages where personal information is required. This protects the confidentiality of your personal and credit card or checking account information while it is transmitted over the Internet. Within Fixer UP Credit, we restrict access to information about you to those employees who need to know the information in order to perform their jobs, such as servicing your accounts, providing you with information you request, or notifying you of new products and services. To protect your personal information, we maintain physical, electronic, and procedural safeguards in keeping with industry standards and practices, and we review and adjust these safeguards regularly in response to advances in technology.

How anonymous information is collected and used

When you browse Fixer UP Credit  Website, you are able to do so anonymously. We do not collect personal information when you browse. However we do have mechanism that track pages visited as well as location data, logs and other communication data, and information about your computer and internet connection, including your IP address, operating system and browser type. When you are using our mobile application, we may similarly track these items as well as mobile network provider and geographic location.

Tracking Mechanisms and Deletion of Cookies

Our Website and our mobile application use some of the most secure forms of online communication available, including data encryption, transmission encryption, user names and passwords. These technologies provide a high level of security and privacy when you access your account information, initiate online transactions, or send secure messages.

We use a variety of online technologies, such as cookies, web beacons, and similar mechanisms, as described further below, to collect information that helps us understand how our website and our mobile application are used. Specifically, when you visit Fixer UP Credit online, we or our third-party service providers may automatically collect a variety of technical and navigational information about you via these technologies, including: your computer or device type; operating system version; browser type and version; user agent string; internet connection type; mobile network provider; date and time of your visit; time since your last visit; pages you view; links you click; searches you conduct; the internet protocol (IP) address used to access our website or mobile application; your general geographic location (e.g., your city, state, or zip code); and the website visited before our site. We also may use similar tracking technologies in emails that we or third parties send to you, as further described below. This information may be used, for example, to alert you to software compatibility issues or to resolve technical or service problems. We also analyze this information, with the assistance of our service providers, to improve our website and mobile application design and functionality, to enhance our ability to serve you and your accounts, and to tailor our communications to you regarding our products and services.


A cookie is a small file of letters and numbers that is stored on your computer, tablet, mobile phone, or other device when you visit a website or a mobile application. Cookies contain information that is transferred to or read on your device and allow websites and mobile applications to recognize devices and store certain information, such as user preferences. Cookies are used to distinguish you from other users of our online services. This helps us to provide you with a useful experience when you browse and also allows us to improve our online services. We and our third-party service providers use session cookies, which link your actions during a particular online session and expire at the end of that session, as well as persistent cookies, which remain on your device and allow us to remember your actions or preferences across multiple sessions.

If you are concerned about having cookies on your computer or other device, you can set your web browser to refuse all cookies or to indicate when a cookie is being set, allowing you to decide whether to accept it. You can also delete cookies from your device. The help feature on most web browsers will tell you how to prevent your browser from accepting new cookies, how to receive notice when a new cookie is set, and how to disable cookies altogether. However, if you choose to block or delete cookies, certain features of our Website or our mobile application may not operate correctly. For further information about deleting or blocking cookies, please visit allaboutcookies.org/manage-cookies/ External site. Information about how to opt out of the use of cookies for certain purposes (such as interest-based advertising) is discussed in the section titled “Third-party analytics and interest-based advertising.”

Web beacons

Our Website, our mobile application, and the emails that you receive from Fixer UP Credit may use an application known as a web beacon (also known as a pixel tag or clear gif). A web beacon is a tiny transparent image embedded in a web or mobile application page or an email to measure usage and activity. In some cases, a web beacon triggers the placement of a persistent cookie on your device.

The Website and Fixer UP Credit  mobile application offer customized features that may require our use of cookies and web beacons. Certain sections of our Website and mobile application may require cookies to be enabled to support site or application performance and provide enhanced authentication. For example, cookies enable us to personalize and improve your user experience and help enhance navigation. Cookies also help us to understand how people use our online services so that we can improve their structure, functionality, and content. Web beacons allow us, directly or through our third-party service providers, to collect information used for Website and mobile application analytics, such as how many users have visited particular pages or downloaded documents, or how frequently users search for a particular term. However, our use of these cookies and web beacons is limited. We do not use them to pull other data from your hard drive or to view data in cookies or other similar data files created by other websites.

We and our service providers may use web beacons and cookies to determine whether and when you receive and open our emails; these beacons and cookies may also capture information about the type of device, operating system, email program, and web browser used to view the email, the IP address from which you opened the email, and whether you click any links in the email. These technologies enable us to gauge the effectiveness, relevance, and value of our email communications, as well as to target relevant advertising to you and to measure the impact of that advertising.

Our Website may include links to third-party sites or information that we think may be of interest to you. When you click these links and leave our Website, our site’s terms and conditions of use and Privacy Policy no longer apply. You are responsible for complying with the third party site’s terms of use and understanding its privacy policy, both of which you should review carefully.

Our Website may enable you to share information directly with websites or online services operated by third parties. For example, our Website may contains features that allow you to share articles or content through Facebook, Google Plus, Twitter, LinkedIn, and other services, and to view content through video players and other services (such as the YouTube video player). If you choose to use these features, you may disclose information to users of those websites or services and the public more generally. Even if you do not click these plug-in features, these third parties may collect information about you, such as your IP address and the pages that you view, and they may also set and/or access a cookie on your device. Because these third-party websites and services are not operated by Fixer UP Credit we are not responsible for their content or practices. The collection, use, and disclosure of information through these websites and services are subject to the privacy policies of the third-party websites or services, and not this privacy policy.

California Do Not Track Disclosures

How do we respond to Web browser “do not track” signals or other mechanisms that provide consumers the ability to exercise choice regarding the collection of personally identifiable information about an individual consumer’s online activities over time and across third-party websites or online services?

We currently do not respond to DNT signals in browsers because we do not track individual users across the web.

May other parties collect personally identifiable information about an individual consumer’s online activities over time and across different websites when they visit www.fixerupcredit.com

Notice to California Residents

In response to a California law, we will automatically treat individuals with California addresses or telephone numbers (when disclosed to us) as if you requested us to not share your information with nonaffiliated third parties except as permitted by the applicable California law. We will also limit the sharing of information about you with our affiliates to comply with California privacy laws that apply to us.

Notice to Vermont Residents

In response to Vermont regulations, we automatically treat accounts with Vermont billing addresses as if you requested that we not share your information with nonaffiliated third parties, and that we limit the information we share with our affiliates. If we disclose information about you to nonaffiliated third parties with whom we have joint marketing agreements, we will only disclose your name, address, other contact information, and information about our transaction and experiences with you.

Notice to Nevada Residents

We are providing you this notice pursuant to state law. You may be placed on our internal Do Not Call List by requesting that we cease calling you by contacting us directly and making such request in writing to [email protected]. Nevada law requires that we also provide you with the following contact information: Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Suite 3900, Las Vegas, NV 89101; Phone number: 702-486-3132; e-mail: [email protected] [email protected].

Notice to Users Outside of the United States

This Privacy Policy is intended to cover collection of information on our Website and mobile application from residents of the United States. If you are visiting our Website or mobile application from outside the United States, please be aware that your information may be transferred to, stored and processed in the United States where our servers are located and our central database is operated. The data protection and laws of the United States and other countries might not be as comprehensive as those in your country. By using our services, you understand that your information may be transferred to our facilities and those third-parties with whom we share it as described in this Notice.

Children Under 18

Our Website and mobile application is not intended to be used by children under 18 years old. You represent and warrant that you are at least 18 years of age. If you are under age 18, you may not use the Website, mobile application or related services. We do not knowingly collect personal information from, or target our Website, mobile application or related services to children under the age 18. We understand that there may be exceptions to this rule including, but not limited to children who are emancipated. If we discover that the Website and mobile application are being used inappropriately, we will take steps, if possible, to disable access so that the individual may no longer access them.

Links to Other Websites

Our Website and mobile application may contain links to other websites. Please note that when you click on one of these links you are “clicking” to another website. Fixer UP Credit is not responsible for the information privacy practices or the content of such websites. We encourage you to read the privacy policies of these linked websites as their information privacy practices may differ from ours.

Changes to this Privacy Policy

Fixer UP Credit reserves its right to change this Privacy Policy at any time. We encourage you to check our Website and mobile application frequently to see the current privacy policy to be informed of how we are committed to protecting your information and providing you with improved content in order to enhance your online experience. Upon any material changes to the policy statement, we will post those changes to this Privacy Policy so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We will notify all registered consumers via email of any Privacy Policy changes.

How To Contact Us

Should you have other questions or concerns about these privacy policies, please call us at 833.201.6899 or send us an email at Support@FixerUpCredit.com

Please print and retain a copy of this privacy policy for your records.


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